legitlink Privacy Policy

This Privacy Policy applies to all users of the legitlink platform — accessible via legitlink.vu, the mobile app, and any related services — who are located in the Philippines. By creating an account or using the platform, you acknowledge that you have read and understood this policy.

legitlink is the data controller for the personal information you provide. We are responsible for deciding how and why your data is processed. If you have any questions about this policy or wish to exercise your data rights, you can contact us at [email protected].

We collect personal information in the following categories, depending on how you interact with the platform:

We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming assessments.

We use the personal data we collect for the following purposes. Each use is based on a lawful basis — either your consent, a contractual necessity, a legitimate interest, or a legal obligation.

• Account management: Creating, maintaining, and securing your account. This includes OTP verification, password resets, and session management.
• Transaction processing: Enabling PHP deposits and withdrawals through your verified bank account or approved local e-wallet, and maintaining accurate transaction records.
• Identity verification (KYC): Confirming your identity before withdrawal processing, using the documents you submit during verification.
• Fraud prevention and security: Monitoring login patterns, detecting suspicious activity, and protecting accounts from unauthorised access.
• Responsible gaming: Analysing gaming behaviour to identify patterns that may indicate problem gambling, and enabling the enforcement of self-set deposit limits or self-exclusion requests.
• Customer support: Handling your queries, complaints, and account-related requests through email and in-platform chat.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players use the platform and where we can improve the experience.
• Marketing communications: Sending promotional offers and platform updates to your registered email address, where you have not opted out. You can unsubscribe at any time through your account settings or by contacting support.

legitlink does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the following circumstances:

• Payment processors: To facilitate PHP deposits and withdrawals, we share necessary financial data with our partner payment service providers operating in the Philippines. These providers process your transaction data solely to complete the payment.
• Identity verification providers: KYC document data is shared with certified verification service providers who confirm the authenticity of your submitted documents. They are contractually bound to handle your data securely and only for this purpose.
• Fraud prevention and security services: Device and technical data may be shared with anti-fraud systems to protect both your account and the integrity of the platform.
• Legal and regulatory requirements: We may disclose personal data when required by law, court order, or in response to a lawful request from a relevant authority. We will notify you of such a disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the business, your data may be transferred to the successor entity. You will be notified of any such change and your rights will be preserved.

The security of your personal information is a core priority for legitlink. The technical and organisational measures we have in place include:

• SSL/TLS encryption on all connections between your browser or app and our servers, protecting data in transit.
• Encrypted storage for sensitive data at rest, including KYC documents and financial information.
• OTP (One-Time Password) verification required for login sessions and all withdrawal requests.
• Access controls within our organisation, limiting which team members can view sensitive account data and under what conditions.
• Regular security reviews to identify and address potential vulnerabilities in our systems.

Despite these measures, no online system is completely risk-free. You also play a role in keeping your account secure — do not share your password, use a unique password for your legitlink account, and contact support immediately if you suspect unauthorised access.

We retain your personal data for as long as your account remains active. After account closure — whether at your request or due to a breach of our Terms & Conditions — we retain certain categories of data for the following reasons:

• Identity and KYC data: Retained for a minimum period after closure as required by applicable standards for anti-money laundering and fraud prevention.
• Transaction records: Financial records including PHP transaction history are retained for a statutory period to support any dispute resolution or regulatory inquiry that may arise.
• Support communications: Retained for up to two years after your last interaction in the event of a follow-up dispute or complaint.

After the applicable retention period, your data is securely deleted or anonymised. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for platform analytics purposes.

As a legitlink member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

The legitlink website and mobile app use cookies and similar technologies to support core platform functionality and improve your experience. The types of cookies we use include:

• Essential cookies: Required for the platform to function — session management, login state, and security verification. These cannot be disabled without breaking core functionality.
• Analytical cookies: Anonymised data on how pages and features are used, helping us identify where improvements are needed. No personally identifiable information is contained in analytical data.
• Preference cookies: Remember settings such as language preferences and notification choices between sessions.

We do not use third-party advertising tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform.

legitlink may update this Privacy Policy from time to time to reflect changes in our practices or applicable standards. When material changes are made, we will update the "Last reviewed" date shown at the top of this page and notify registered users through the platform or via email.

Your continued use of the platform after a policy update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically. If you have questions about any change, reach out to us at [email protected] before continuing to use the platform.