legitlink Frequently Asked Questions

No — legitlink allows only one account per person. Creating multiple accounts, whether using different emails or phone numbers, is a violation of the Terms & Conditions and will result in all associated accounts being suspended. If you're having trouble accessing your existing account, contact support at [email protected] rather than registering again.

KYC (identity verification) requires a valid Philippine government-issued photo ID. Accepted IDs include a passport, PhilSys national ID, SSS card, driver's licence, and PRC ID. Verification is required before your first withdrawal is processed. Most verifications are completed within one to three business days of document submission.

Contact the legitlink support team at [email protected] with your registered email or username. The team will guide you through account recovery, which involves verifying your identity before a password reset is processed. Support is available 24/7. For your security, never share your password with anyone — including people claiming to be from legitlink.

Yes. Mobile number changes must be requested through support at [email protected] and require identity verification to prevent unauthorised account takeovers. OTP-based access depends on your registered number, so it's important to keep this information current — especially if you change your Philippine SIM.

All transactions on legitlink are processed in Philippine Pesos (PHP). Supported methods include Philippine online banking, bank transfers, and local e-wallets. Credit cards and cryptocurrency are not accepted for deposits or withdrawals. The full list of currently available payment methods is shown in the Cashier section of your account.

Withdrawal processing times depend on the payment method chosen and whether your KYC verification is complete. KYC must be fully approved before any withdrawal is released. Once approved, processing typically follows standard Philippine banking timelines. For specific estimated timelines based on your chosen method, check the Cashier section in your account or contact support.

Minimum deposit amounts vary by payment method and are shown during the deposit flow in your account Cashier. All amounts are in Philippine Pesos (₱). There is no charge from legitlink for standard deposits, though your bank or e-wallet provider may have their own transaction fees.

For security and anti-fraud purposes, withdrawals are generally processed back to the same bank account or e-wallet used to make the original deposit. If you need to withdraw to a different account due to a change in your payment method, contact support at [email protected] for assistance — additional verification will be required.

legitlink covers a wide range of sports with a focus on what Philippines players follow most — Basketball (PBA and NBA), Volleyball, Boxing, Esports, and Football are all available. International leagues across other major sports are also included. Check the Sports section for the current event listings and available markets.

Yes — in-play (live) betting is available for supported events. Odds update in real time throughout the game. Live markets vary by event and are shown on the Sports page when a game is active. Note that in-play odds can change rapidly, so bets placed during live events are subject to the odds confirmed at the time of acceptance.

In the event of a cancellation or postponement, bets are generally voided and stakes returned to your account balance, unless specific rules for that market state otherwise. The exact treatment depends on how long the event is postponed and the applicable sport rules. Full details are in the Terms & Conditions.

Yes. All slot games on legitlink operate using certified Random Number Generator (RNG) systems, meaning every spin result is independently determined and not influenced by previous outcomes or platform-side manipulation. Browse the full library at Slot Games.

Yes. Live casino tables — including baccarat, blackjack, and roulette — are accessible from both the browser and the legitlink mobile app. The live stream is optimised for mobile connections. For the best experience, a stable internet connection is recommended. Download the app at Download.

Yes — eBingo is available on legitlink for registered members. Multiple rooms with different draw schedules run throughout the day. eBingo is accessible through the browser and the mobile app once you're logged in.

OTP (One-Time Password) adds a second layer of authentication. After entering your password, a unique code is sent to your registered Philippine mobile number. Even if someone knows your password, they can't access your account without also having your phone. We strongly recommend enabling OTP in your account security settings as soon as you register.

Contact support immediately at [email protected] and request an emergency account lock. The support team is available 24/7. Change your password as soon as you can log back in, and review your recent transaction history. If you notice unauthorised transactions, report them to support at the same time.

legitlink uses SSL encryption on all sessions, which helps protect your data in transit. That said, public Wi-Fi networks carry inherent risks unrelated to the platform. For better security, use your mobile data connection when accessing your account on the go — especially when making deposits or withdrawals. Always log out after your session when using a shared device.

Log in and go to Account Settings, then the Responsible Gaming section. You can set daily, weekly, or monthly PHP deposit caps. Reductions take effect immediately. Requests to increase a limit require a mandatory cooling-off period before they activate. Visit Responsible Gaming for more details on all available tools.

Self-exclusion is a binding account suspension with a minimum duration of six months. Once activated, all access is suspended, promotional communications stop, and the exclusion cannot be reversed early. It can be activated from your account settings under Responsible Gaming, or by contacting support at [email protected]. It takes effect immediately.

The first step is to act now — activate a cool-off or self-exclusion from your account settings, and consider setting your deposit limit to zero. Then speak to someone you trust or contact our support team at [email protected] who can help you activate protective tools immediately. The Responsible Gaming page has a full list of warning signs and next steps.

No. The minimum age is 21. Age is confirmed through KYC using a valid Philippine government-issued ID. Any account found to belong to a person under 21 is immediately closed and funds returned to the verified payment source. If you share a device with younger family members, protect your account with a unique password and enable OTP to prevent unauthorised access.